Cover Manager - Part-Time
Are you a motivated leader looking for your next career opportunity? Urban Self Storage is seeking an experienced and adaptable Part-Time Cover Manager to join our team. This dynamic role is ideal for a results-driven professional who thrives in a fast-paced environment and enjoys supporting multiple locations. As a Cover Manager, you will provide operational and leadership support across our Pierce County, WA facilities, helping ensure exceptional customer service, strong team performance, and smooth day-to-day operations. This position Part-Time position offers approximately 30 hours a week.
Responsibilities
- Manage day-to-day operations of a self-storage facility
- Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
- Handle customer accounts, including delinquency actions, overlock placement, lock cutting/drilling for delinquent units in accordance with company procedures, and lock removal at customer request
- Tour storage spaces and assist customers throughout the rental process
- Manage daily deposits, cash counts, and petty cash
- Collaborate positively with team members and leadership
- Manage assigned KPIs to meet budget, occupancy, and rental goals
- Deliver exceptional customer service through professional in-person, phone, and email communication
- Work closely with Store Manager to improve overall operations and accomplish company objectives
Qualifications and Skills
- Positive energy with a customer-focused attitude
- Strong attention to detail and problem-solving skills
- Excellent communication and teamwork abilities
- Ability to work weekends and holidays as business needs require
- Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records
- Possession of a valid driver’s license and reliable personal transportation
- Prior management or leadership experience preferred
- Strong listening skills and ability to follow direction
- Ability to manage multiple priorities in a fast-paced environment
Benefits
- Paid sick leave
- Independent work environment
- Mileage reimbursement
- Education and training programs
- Opportunities for growth and career development
- $2,500 employer-paid life insurance policy
- Employer-provided branded apparel
- Supportive work environment
- Employer-provided storage space
Pay
$19.00 - $21.00 per hour. Eligible for monthly bonus opportunities based on performance and company programs.
Schedule
Part-Time position offers approximately 30 hours a week.