Court Reporter Relations Assistant

Court Reporter Relations Assistant, Provider Operations - Post-DepositionFull-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity Steno is growing! We’re looking for a Court Reporter Relations Assistant to join our winning team, which is revolutionizing the litigation support industry every single day. We’re a diverse team from all over the country (and beyond), and we’re crazy about redefining the boundaries of an outdated industry. Who are you?We're looking for an experienced court reporter relations or post-deposition operations professional who thrives in a fast-paced, deadline-driven environment. You have strong organizational skills, can track multiple cases and deadlines simultaneously, and communicate clearly and daily with court reporters, clients, and internal teams (Calendar, CS/Sales, Billing, Production). You're proficient with Slack, Zendesk, Monday, and Notion, have a problem-solving mindset, and know when to escalate. Prior experience in legal services, court reporting, transcription, or operations is a plus. If you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too. In this role, you must be located in the PT timezone and available to cover Monday through Friday, 9 am - 5:30 pm. PT, or 11:30 a.m.- 8 p.m. PT. On a regular basis, you willOwn and execute the Late Transcript Follow-up procedureCommunicate rough draft and expedite transcript requests with court reporters, relaying conflicts inter-departmentally as neededAssist with the Reporter Rehab program, as neededCommunicate daily with court reporters regarding job status, deadlines, and missing materialsMonitor the @cr-liaison Slack tag and respond and/or escalate as appropriatePost job updates, risks, and escalations in designated Slack channels (#orders-and-expedites)Collaborate with the Calendar Team to remove reporters from assignments when backlog thresholds are reachedEscalate late or incomplete jobs to management, Reporter Success, or Production when appropriateOversee the Court Reporter Liaison Zendesk inbox, maintain SLAs, ensure timely communication, and escalate tickets as neededReview the Court Reporter Status Management Looker dashboard dailyFlag reporters with three or more outstanding transcripts and notify the Calendar Team for scheduling holdsTrack late transcript percentages; once a reporter reaches 25% all-time late transcripts, notify the Reporter Success team for remediationBuild and maintain up-to-date performance metrics on reportersEnsure transcript files meet agency standards and are submitted on timeMaintain accurate records of all communicationsUphold timelines to avoid jeopardizing expedite and client delivery requirements You’re gonna crush it ifYou have strong organizational skills and can track multiple cases and deadlines simultaneouslyYou have excellent written and verbal communication skills and are comfortable with daily outreach to court reportersYou're proficient with Slack, Zendesk, Monday, Notion, and other workflow management toolsYou have a problem-solving mindset and know when to escalate issues appropriatelyYou have prior experience in legal services, court reporting, transcription, or operations (preferred)You can work autonomously in a fast-paced, deadline-driven environment Bonus Points ifYou have direct experience working with court reporters or in a court reporting/litigation support agencyYou've used Looker or similar dashboards to monitor performance metricsYou have experience managing SLAs in a ticketing system like ZendeskYou've worked in a remote-first, cross-functional environment coordinating across multiple internal teams (e.g., Calendar, Billing, Production)You have experience with escalation or vendor-performance management processes Compensation & BenefitsHourly - $20 - $27Premium Medical, Dental, & Vision Coverage – options for you and your family, with 100% of premiums covered for some plans – well above industry benchmarks.Wellness/Mental Health - shared benefits to be used among employees and familiesFlexible Paid Time Off - allowing employees to find balance in their livesOptions of Equity - we know our success is nothing without our teamAccess to a company-provided 401(k) accountA home office setup and a monthly stipend to offset internet and phone costs Application InformationSteno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.