Courier Route Driver

SPS Global is seeking a dependable and service-oriented Route Driver/Courier to support on-site client operations in Santa Clara, California. This role ensures safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.

About the role

As a Route Driver/Courier Floater, you will provide exceptional courier services by following dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently. This cross-trained role also provides backup coverage for front- and back-office functions to maintain seamless service delivery.

Responsibilities

• Courier & Route Operations
  • Travel a predefined courier route via company vehicle to deliver mail and parcels
  • Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
  • Maintain detailed logs and time stamps for all items received and delivered
  • Support chain-of-custody requirements in accordance with operating procedures
  • Respond to client requests accurately and ensure timely order fulfillment
  • Complete all required paperwork in a timely, accurate, and legible manner
• Safety & Vehicle Responsibility
  • Operate company vehicles safely and in compliance with state and company standards
  • Follow company protocol in the event of an accident and/or injury
  • Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
  • Ensure vehicle cleanliness and readiness for daily operation
• Operational & Client Service Excellence
  • Deliver 5-star customer service in all forms of communication
  • Follow Operational Service Excellence performance standards
  • Build professional relationships with customers and internal teams
  • Maintain professionalism and composure when handling sensitive inquiries
  • Determine when additional support is required for complex requests
  • Proactively seek additional work during downtime
• Cross-Functional Office Support
  • Provide front- or back-office coverage as needed
  • Assist with shipping and receiving procedures
  • Validate packing slips for accuracy of incoming and outgoing materials
  • Train backup personnel and provide guidance on policies and procedures

Requirements

• Required
  • High School Diploma or equivalent
  • Current state-issued driver’s license with a clean driving record
  • Ability to safely operate a company motor vehicle
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Ability to multitask and work independently
  • Basic computer proficiency and ability to learn required systems
  • Professional appearance and adherence to company policies
• Preferred
  • 2+ years of related work experience
  • Working knowledge of MFD equipment
  • Experience with shipping and receiving procedures
  • Familiarity with validating packing slips and handling materials accurately

Skills

• Strong customer service orientation
• Attention to detail and accuracy
• Independent and accountable work style
• Problem-solving and analytical ability
• Dependability and professionalism

Physical Requirements

• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery
• Physical and mental capability to operate a company vehicle safely

Local travel is required.

Benefits

• Medical, Dental, Vision
• HCFSA, DCFSA, HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
• Legal Program, Identity Theft Protection
• Pet Discounts, Pet Insurance
• Group Home and Auto Insurance
• Employee Assistance Program (EAP)
• Short Term Disability, Life Insurance
• Education Discounts
• 401k with company matching
• Entertainment Discounts
• Paid Time Off (PTO):
  • Full time: Minimum of 80 hours/calendar year (may increase based on tenure)
  • Part time/temporary: Minimum of 1 hour for every 30 hours worked
• Bonuses for employee and client referrals

Note: Benefit eligibility may vary for roles under 30 hours per week. Please inquire with Human Resources for details.

Pay

Pay Range: $24 - $27 USD per hour

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.