Courier - Pharmacy Services

About the role

Provides timely delivery of prescriptions in an accurate, courteous manner to WVU Medicine patients and staff. Adheres to prescribed transportation criteria and pharmacy policies. Delivers reports and supplies to clients and adheres to all hospital and departmental policies and procedures. Works as part of the delivery team to ensure items are complete, packed correctly, and delivered safely to the correct patient. Performs a wide range of technical functions in support of operations for Outpatient Retail & Specialty Pharmacy under the direct supervision of the pharmacist.

Responsibilities

• Ensures compliance with federal and state regulations to limit drug diversion, including collecting prescription hard copies and reviewing government-issued photo IDs.
• Assists and delivers packaged pharmaceuticals, supplies, and equipment in a timely, safe, and accountable manner.
• Cooperates with other pharmacy staff when planning and organizing daily delivery services.
• Collects patient information, including verification of the person delivered to, signature, and collection of payment information.
• Maintains patient privacy at all times according to HIPAA and ensures security of Protected Health Information and medications that are couriered.
• Collaborates with pharmacy staff to collect appropriate prescription and patient information prior to dispensing medication.
• Ensures patient’s prescription order is complete prior to delivery and proper handling and storage of all medications (e.g., refrigeration).
• Meets expectations for customer satisfaction and anticipates customer needs.
• Follows up with Director or Manager on issues that cannot be resolved by coworkers or require immediate attention (e.g., inclement weather, company vehicle issues).
• Handles customer complaints in a fair and empathetic manner.
• Restocks delivery and shipping supplies in the AHS warehouse and notifies purchasing personnel when supplies are needed.
• Performs routine cleaning of vehicle and transport carriers daily.
• Relays offer to counseling and additional information to patient or patient representative and validates acceptance or declination of offer.
• Maintains records for items delivered and mailed from pharmacy, including prescriptions, supplies, and non-prescription medications; maintains logs for medication owed to patients.
• Ensures that anyone not employed by the Pharmacy does not have access to or is allowed in company vehicle during any delivery or in the presence of medications that have not been delivered to patients (exception for Vehicle Maintenance Staff).
• Weekend call may be required as needed.

Requirements

• High School Diploma or equivalent.

Preferred Qualifications

• Valid Driver’s License.

Physical Requirements

• Ability to stand and walk short distances for eight or more hours.
• Frequent bending, stooping, or stretching.
• Ability to lift 30 pounds and push 50 pounds.
• Normal vision and hearing range.
• Ability to work under stressful conditions and withstand a rapid pace of events.

Working Environment

• Work environment may include stressful conditions and a rapid pace of events.

Skills and Abilities

• Must be dependable.
• Must demonstrate good communication skills.
• Must pay attention to detail.