County Admin Support Specialist II / 61013398

About the role

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Responsibilities

• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scans registered applications in SCOSA
• Serves as switchboard operator by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases
• Greets customers at the reception desk, discerns customers’ needs and routes them to designated program/caseworker either directly or via tracking sheet through client registration
• Copies documents for clients and scans into the SCOSA system to appropriate caseworker
• Performs clerical support for Economic Services and Family Services to include: transfer in and out cases, prepares alert changes, processes MR’s and scans into SCOSA
• Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders in SCOSA, and prepares outgoing and courier mail daily
• Sorts and distributes faxes to appropriate staff and/or scans into system
• Assists the supervisor as needed and performs other related duties as required
• Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data
• Performs emergency disaster management services to include American Red Cross sheltering and Disaster Snap duties
• Delivers job performance with positive or appropriate customer service to clients, the public and co-workers

Requirements

• A High School Diploma and two (2) years of clerical experience
• An Associate Degree or higher may be substituted for all or part of the work requirements
• Selected positions may require the ability to type at a corrected rate of 35 words per minute
• Must possess a valid driver’s license and have access to and be able to operate a motor vehicle