Counter Sales Representative - Waterworks

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable by proactively solving problems, adapting, and growing to serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

Ferguson is seeking a Counter Sales Representative to provide exceptional service and advice to customers while processing orders and maintaining store operations.

Responsibilities

• Provide advice to customers regarding the best products to fit their needs
• Process orders via the order management system
• Operate cash registers and follow established cash handling procedures
• Prepare and stage orders for customer pick-up
• Maintain store appearance and merchandising standards
• Restock merchandise and place it in respective areas
• Maintain a safe working environment, including proper use of PPE (Personal Protective Equipment)
• Adhere to all safety regulations, including wearing a safety harness with a maximum weight capacity of 400 lbs

Qualifications

• 1-3 years of customer service experience preferred
• Experience in Waterworks or Construction is a plus
• Prior warehouse experience is preferred
• Basic knowledge of products is preferred
• General computer skills, including knowledge of Microsoft Office applications
• Ability to lift, load, and deliver merchandise
• General math skills for cash accounting
• Excellent decision-making and communication skills
• Ability to learn is a must

Pre-employment drug and background screening required.

Benefits

• Competitive compensation with hourly bonus potential
• Medical, dental, vision, disability, and life insurance
• 401(K) Retirement Savings Plan with company match
• Paid time off (vacation, sick, personal, holiday, and parental leave)
• Employee Assistance Programs
• Associate discounts
• Community involvement opportunities
• Opportunities for professional and financial growth
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave

Pay

Starting at $18.00 per hour, with a pay range of $15.00 - $25.39 per hour. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday through Friday, 7:30 AM to 4:30 PM, with some overtime as needed.