Counter Sales Representative - Kendall Electric

The Kendall Group is comprised of eight divisions with 75+ locations in ten states, serving the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. As a 100% employee-owned company, Kendall offers a rewarding career where you will own part of the company and your future. More than 60% of associates have over 5 years of tenure, and 40% have over 10 years, reflecting a supportive environment where ideas are heard and growth is encouraged.

About the role

Reporting to the Manager or Supervisor, the Counter Sales Representative is a key member of the sales team, responsible for promoting and developing business while contributing to sales growth and profitability. This role provides prompt, friendly, and professional service to customers in-person and over the phone, and may assist in warehouse or local delivery tasks.

Responsibilities

• Sell company products and services to customers by gathering information about their needs, providing technical assistance, quoting, soliciting orders, and suggesting additional products in a fast-paced, multi-tasking environment.
• Promote sales growth through add-on sales, vendor promotions, and Counter Days.
• Build positive customer relationships by clarifying product and service understanding and offering relevant, helpful information.
• Participate in training to stay current with opportunities for growth and development.
• Assist customers with loading products into their vehicles.
• Replenish inventory in the counter area and pick counter orders.
• Participate in inventory cycle counts as directed.
• Assist in warehouse activities, including backing up delivery drivers if qualified.
• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, and other warehouse equipment to lift and transport materials.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
• Participate in ongoing general housekeeping and perform other duties as assigned.

Requirements

• High school diploma or GED.
• If required to drive, must possess a valid Driver’s License with appropriate state licensing and a clean driving record; must pass a DOT Medical Exam and obtain a 1-year card (paid for by The Kendall Group).
• Ability to use standard office equipment, including computerized bar code scanners, printers, and warehouse tools/machines/vehicles.
• Basic math and reasoning skills.
• Ability to multi-task and prioritize work for accuracy and efficiency.
• Excellent oral and written communication skills; ability to communicate effectively with all levels of the organization.
• Physical ability to see, sit, stand, walk, talk, and hear for extended periods; lift/move/carry up to 50 lbs; climb stairs and step ladders, bend, stoop, crouch, and kneel.

Preferred Qualifications

• General working knowledge of electrical products.
• One year of previous counter sales experience.
• Forklift experience.

Work Environment

The role is performed in a fabrication/warehouse environment with exposure to temperature variations, noise levels typical of such settings, and moving equipment.