Counter Sales Representative - Kendall Electric

About the Role

The Counter Sales Representative is a key member of the sales team, reporting to the Manager or Supervisor. This position promotes and develops business, contributing to sales growth and profitability by providing prompt, friendly, and professional service to customers in-person and over the phone. Counter Sales Representatives may also assist in the warehouse or with local deliveries.

Responsibilities

• Sell company products and services to customers visiting or calling into the location by gathering information about their needs, providing technical assistance, quoting, soliciting orders, and suggesting additional products in a fast-paced, multi-tasking environment.
• Promote sales growth through add-on sales, vendor promotions, and Counter Days.
• Build positive relationships with customers by clarifying their understanding of products and services and offering relevant, helpful information.
• Participate in relevant training to stay current with opportunities to grow and excel within the role.
• Assist customers with loading product into their vehicles.
• Replenish inventory in the counter area and pick counter orders.
• Participate in inventory cycle counts as directed.
• Assist in warehouse activities as needed and back up delivery drivers if qualified.
• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, and other equipment to lift and transport material.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
• Participate in ongoing general housekeeping.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• If required to drive: Valid Driver’s License with appropriate state licensing and a clean driving record; ability to pass a DOT Medical Exam and obtain a 1-Year Card (paid for by The Kendall Group).
• Ability to use standard office equipment (e.g., computerized bar code scanner, printer) and standard warehouse equipment/tools/machines/vehicles.
• Basic math and reasoning skills.
• Ability to multi-task and prioritize work to maximize accuracy and efficiency.
• Ability to work effectively with distribution center and sales teams.
• Excellent oral and written communication skills; ability to communicate well with all levels of the organization.

Physical Demands

• Ability to see, sit, stand, walk, talk, and hear for extended periods.
• Ability to lift, move, or carry up to 50 lbs.
• Ability to stand for 8 hours a day.
• Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel.

The physical environment includes exposure to temperature conditions prevalent at the time, noise levels typical of a fabrication/warehouse environment, and moving equipment.

Qualifications (Preferred)

• General working knowledge of electrical products.
• 1-year previous counter sales experience.
• Forklift experience.

About The Kendall Group

The Kendall Group is a 100% employee-owned company with eight divisions and 75+ locations across ten states, serving the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. Employee ownership means you will own part of the company and your future, with opportunities to learn, grow, and be coached and mentored. Over 60% of associates have more than 5 years of tenure, and more than 40% have over 10 years. At Kendall, your ideas are heard, your voice matters, and you work alongside people who care about your success.