Counter Sales Representative - Kendall Electric

About the Company

The Kendall Group is a 100% employee-owned company comprised of eight divisions with 75+ locations in ten states. We serve the Electrical, Automation, Pipe, Valve, Fitting, Steam, Lighting, Industrial Controls, and Instrumentation industries. Our employee ownership model fosters a rewarding career where you own part of the company and your future. More than 60% of our associates have over 5 years of tenure, and over 40% have more than 10 years, reflecting a supportive environment where ideas are valued and growth is encouraged.

About the Role

Reporting to the Manager or Supervisor, the Counter Sales Representative is a key member of the sales team, responsible for promoting and developing business while contributing to sales growth and profitability. This role provides prompt, friendly, and professional service to customers in-person and over the phone, with potential involvement in warehouse activities or local deliveries.

Responsibilities

• Sell company products and services to customers by gathering information about their needs, providing technical assistance, quoting, soliciting orders, and suggesting additional products in a fast-paced, multi-tasking environment.
• Promote sales growth through add-on sales, vendor promotions, and Counter Days.
• Build positive customer relationships by clarifying product and service understanding and offering relevant, helpful information.
• Participate in training to stay current with opportunities for growth within the role.
• Assist customers with loading products into their vehicles.
• Replenish inventory in the counter area and pick counter orders.
• Participate in inventory cycle counts as directed.
• Assist in warehouse activities, including backing up delivery drivers if qualified.
• Safely operate stand-up and/or sit-down forklifts, manual pallet jacks, and other equipment to lift and transport materials.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
• Participate in ongoing general housekeeping.
• Perform other duties as assigned.

Competencies

• Service Excellence
• Results and Action-Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Safety Consciousness
• Understanding Others and Listening

Requirements

• High school diploma or GED.
• If required to drive, must possess a valid Driver’s License with appropriate state licensing and a clean driving record.
• Must be able to pass a DOT Medical Exam and obtain a 1-Year Card (paid for by The Kendall Group).
• Ability to use standard office equipment (e.g., computerized bar code scanner, printer) and warehouse tools/machines/vehicles.
• Basic math and reasoning skills.
• Ability to multi-task and prioritize work for accuracy and efficiency.
• Excellent oral and written communication skills; ability to communicate effectively at all organizational levels.

Physical Demands

• Ability to see, sit, stand, walk, talk, and hear for extended periods.
• Ability to lift, move, or carry up to 50 lbs.
• Ability to stand for 8 hours a day.
• Ability to climb stairs, step ladders, bend, stoop, crouch, and kneel.

Work Environment

The role is performed in a fabrication/warehouse environment with exposure to temperature variations, noise levels typical of such settings, and moving equipment.

Preferred Qualifications

• General working knowledge of electrical products.
• 1-year previous counter sales experience.
• Forklift experience.