Counter Sales Representative I

Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.”

About the role

The Counter Sales Associate is primarily responsible for assisting customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ensure a high level of customer service. Exceptional service to external and internal customers is critical to the success of a counter associate. Must effectively partner with customer service representatives and warehouse associates as needed to maintain levels of excellence.

Responsibilities

• Meet and exceed customer expectations both over the phone and in person when fulfilling orders and helping with products
• Refill inventory with additional stock as necessary to ensure highest level of customer satisfaction and choice
• Assist customer service representatives and warehouse associates when additional help is needed to meet customer demand
• Understand product capabilities, warranties, product usages, and challenges to further educate and serve customers
• Ensure counter area and other store areas are neat, clean, and always stocked
• Perform other related duties as assigned and as necessary depending on the location

Requirements

• Strong external and internal customer service orientation
• Excellent interpersonal and communication skills, oral and written
• Unwavering commitment to Summit values and mission
• Strong ability to organize and manage multiple priorities
• Ability to effectively adapt to change and thrive in a stimulating, fast-paced environment
• Selfless team player approach
• Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts
• High school diploma or GED

Qualifications

• Experience in the electrical distribution industry (preferred)
• Previous experience in the Summit Warehouse (preferred)
• Ability to perform duties with minimal supervision or guidance

Physical Challenges

• Ability to lift 50+ lbs on a regular and consistent basis
• Ability to operate standard warehouse equipment
• Ability to climb stairs
• Ability to stand for long periods of time

Benefits

Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.