Counter Sales Representative - Denver, CO

About the Role

QED, founded in Denver in 1987, provides high-quality electrical products and services to commercial and residential contractors, industrial facilities, and OEM businesses. With over 500 associates across 18 branches in Arizona and Colorado, QED values the unique contributions of each associate. As a Branch Sales Representative, you will establish and improve customer relationships, understand the sales territory, and handle both inside sales and warehouse responsibilities including shipping, receiving, inventory control, and order pulling.

What You'll Do

• Communicate with customers by phone or in person to receive orders for products
• Solicit sale of new or additional products
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company
• Serve as liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales and management
• Determine make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points
• Identify and use appropriate company and/or customer pricing systems
• Make phone calls to regular and prospective customers to solicit orders
• Describe or demonstrate product, using samples or catalog, and emphasize salable features
• Compile lists of prospective customers for use as sales leads
• Provide oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise
• Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner; follow up with any specific record-keeping requirements
• Estimate date of delivery to customer, based on knowledge of own firm's delivery schedules
• Purchase materials following approved purchasing procedures
• Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution
• Prepare correspondence and reports necessary for business transactions
• Recognize when special pricing is required, and provide competitive pricing
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations
• Handle difficulties with customers with diplomacy and seek assistance when needed, to resolve customer order problems and complaints promptly
• Acquire, use and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel
• Perform warehouse responsibilities including shipping, receiving, inventory control and order pulling
• Other responsibilities may be assigned

What You'll Bring

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public
• Ability to perform math functions representative of the job such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions
• Possess in-depth knowledge of QED computer systems, Microsoft Office, etc.
• Must be a team player and abide by QED's strong core values and beliefs

Pay & Schedule

• Location: Denver, CO
• Schedule: Monday-Friday 7:00am - 4:00pm
• Compensation: $20 - 25/hr plus monthly commission

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)