Counter Sales Representative

About the role

Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assist the warehouse operation in the Wausau branch.

Responsibilities

• Sell product to walk in customers.
• Aid customers in loading product into vehicle.
• Sell product for delivery next day if local inventory is not available.
• Maintain customer courtesy items: soda machines, popcorn machines, etc.
• Encourage current promotions to customers.
• Maintain Counter Area including displays, reorder tags, etc.
• Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
• Steadfast focus on growing both sales and margin, while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.
• Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
• Will make customer deliveries as required.
• Review daily reports to manage Open Orders and Bids in process. Expedite as required to deliver to customer’s required date.
• Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.
• Cook with RGA Team to return product from customers and navigate warranty, repair, and service.
• Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
• Other related duties as assigned including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.

Requirements

• Dependable, reliable team player with strong work ethic and attention-to-detail.
• Ability to work and 7:00 AM to 4:00 pm work shift (Monday - Friday).
• Basic computer system knowledge.
• Previous forklift experience is a plus.

Qualifications

• No Weekends: we're open Monday through Friday only.

Skills

• Basic computer system knowledge.
• Previous forklift experience.

Benefits

• Competitive compensation, annual performance bonus, merit increases every year.
• $19 to $23 per hour with $2,000 annual bonus.
• PTO: 2 - 3 weeks of vacation is typical and we give another week of PTO to every employee on top of that.
• Consistent hours: 7:00am-4:00pm, average 40-45 hours per week.
• Opportunity: clear paths to grow and career advancement opportunity in our warehouse and office.
• The people: our leadership team takes pride in fostering an environment where you'll not only receive hands-on training, but also have the opportunity to contribute your ideas and make a real impact. Together, we create a vibrant team atmosphere that encourages collaboration, innovation, and success.

Pay

• $19 to $23 per hour with $2,000 annual bonus.

Schedule

• 7:00am-4:00pm, average 40-45 hours per week.