Counter Sales Representative
About the Role
Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assist the warehouse operation in the Wausau branch.
Responsibilities
- Counter Sales
- Sell product to walk-in customers.
- Assist customers in loading product into vehicle.
- Sell product for delivery next day if local inventory is not available.
- Maintain customer courtesy items: soda machines, popcorn machines, etc.
- Encourage current promotions to customers.
- Maintain Counter Area including displays, reorder tags, etc.
- Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
- Steadfast focus on growing both sales and margin, while following corporate processes to ensure quality and continual improvement in speed and order entry accuracy.
- Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
- Make customer deliveries as required.
- Review daily reports to manage Open Orders and Bids in process. Expedite as required to meet customer deadlines.
- Work closely with Warehouse Team to investigate and resolve customer feedback regarding product deliveries, late deliveries, etc.
- Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
- Warehouse
- Maintain Measures of Success board.
- Assist in loading delivery trucks if applicable.
- Process transfers in inventory into and out of branch.
- Replenish inventory to shelves, maintain orderliness and accuracy.
- Process RGAs (Return Goods Authorizations).
- Cycle count inventory.
- Assist with Pick & Pack as needed.
- Maintain safety and quality records: man lift, delivery vehicles, wire cutting, etc.
- Maintain orderliness of Warehouse and submit 5S worksheet monthly.
- Other related duties as assigned, including administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.
Requirements
- Dependable, reliable team player with strong work ethic and attention-to-detail.
- Ability to work a 7:00 AM to 4:00 PM shift (Monday - Friday).
- Basic computer system knowledge.
- Previous forklift experience is a plus.
Benefits
- Competitive compensation with annual performance bonus and merit increases every year.
- $19 to $23 per hour with $2,000 annual bonus.
- PTO: 2 - 3 weeks of vacation plus an additional week of PTO for every employee.
- Consistent hours: 7:00 AM - 4:00 PM, average 40-45 hours per week (no weekends).
- Medical, Dental, and Vision Insurance.
- 401(k) Retirement Plan with company match.
- Paid holidays, vacation, personal, and sick days.
- Paid Parental Leave.
- Career Development & Leadership Training.
- Tuition Reimbursement.
- Short & Long-Term Disability Insurance.
- Life and AD&D Insurance.
- Accident Insurance & Critical Illness Coverage.
- Pet Insurance.
- Identity Theft Protection.
- Employee Resource Groups (ERG).
- Employee Assistance Program (EAP).
- Wellness Programs.
Pay
$19 to $23 per hour with a $2,000 annual bonus.
Schedule
7:00 AM - 4:00 PM, Monday through Friday (40-45 hours per week, no weekends).
About the Company
Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.