Counter Sales Representative

Brief Overview

The Counter Sales Representative assists customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

What You Will Do

• Greet and interact in a positive manner with customers.
• Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Processes customer sales through use of cash register.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets.
• Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations.
• Clean and dust products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Absorb and distribute inventory.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company’s commitment to workplace safety.

Education Qualifications

• A High School Diploma or GED is required.

Experience Qualifications

• 1-3 years of building material knowledge and sales experience are preferred.

Skills And Abilities

• Commitment to providing excellent customer service, strong oral and written communication skills.
• Maintenance of professional demeanor.
• Must be detail oriented and highly observant.
• Must be able to multi-task.
• Must possess good mathematic skills. Able to use a calculator and computers.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
• Able to read and understand blueprints.
• Must be familiar with computer, printer, telephone, copy machine, fax machine, engineer’s scale/ruler, mechanical tools, inventory, and inventory control.
• Ability to work Saturday and evening schedules as required.