Counter Sales Representative
Brief Overview
The Counter Sales Representative assists customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.
What You Will Do
- Greet and interact in a positive manner with customers.
- Aids with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
- Processes customer sales through use of cash register.
- Receives payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
- Provides initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
- Purchases special products and obtains information on pricing specifications, uses and availability.
- Attends assigned training and meetings as required to increase knowledge of entire product offering.
- Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.
- Issue refunds or credits to customers with manager approval when necessary.
- Bag, box, or wrap merchandise; prepare packages as necessary.
- Correctly maintain all cash levels at the registers, compute and record totals of transactions.
- Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations.
- Clean and dust products, displays and face of the products.
- Maintain stock levels on the sales floor and in the stockroom.
- Aid with physical inventory.
Required For All Jobs
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
Education Qualifications
- A High School Diploma or GED is required.
Experience Qualifications
- One to three years of building material knowledge and sales experience are preferred.
Skills And Abilities
- Commitment to providing excellent customer service, strong oral and written communication skills.
- Maintenance of professional demeanor.
- Must be detail oriented and highly observant.
- Must be able to multi-task.
- Must possess good mathematic skills. Able to use a calculator and computers.
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills, vendor knowledge, ability to read, write and perform basic mathematical calculations and excellent oral and written communication skills.
- Able to read and understand blueprints.
- Must be able to drive and walk throughout yards, plants and offices, computer literate with Microsoft Office products and Trend system.
- Ability to work Saturday and evening schedules as required.
Additional Potential Opportunities Based On Experience
Counter Sales Lead opportunities may be available based on experience.
Company Information
Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas. Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.
Equal Opportunity Employer
Higginbotham Brothers (HBC), a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.