Counter Sales Representative

About the role

We are looking for a Counter Sales Representative to join our PLATT team in Santa Rosa, CA. The Counter Sales Representative is a resource for immediate service and product knowledge for our customers, providing excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Works closely with the branch team to assist in receiving, shipping, and stocking.

Responsibilities

• Provide excellent customer service by assisting customers promptly and courteously with their purchases and processing of their orders or returns
• Assist in driving electrical distribution sales for our counter business and developing new and existing customer relationships
• Assist with daily restocking, showroom maintenance, and keeping showroom and counter clean and organized
• Assist with warehouse functions as needed, including receiving, shipping, stocking, and deliveries
• Stay informed and educated on product knowledge
• Assist inside sales as needed
• Inform manager of any potentially hazardous or elevated situation pertaining to safety or the satisfaction of a customer
• Perform other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities to this job at any time.

Requirements

• 2+ years of customer service, sales, or electrical distribution experience preferred
• Previous branch experience preferred
• High School or GED – Required

Skills

• Electrical product knowledge and experience, including lighting, switchgear, controls, and electrical commodities preferred
• Demonstrated knowledge and experience of electrical distribution or other electrical sales environments preferred
• Familiarity with automated order entry systems & PCs running Windows-based software preferred
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups
• Strong written and verbal communication skills
• Good team player
• Strong organizational skills
• Ability to work efficiently and meet tight deadlines
• Ability to type on a computer keyboard
• Great attitude
• Desire to improve electrical product knowledge

Physical Demands

• Sit: Must be able to remain in a stationary position – Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location – Constantly – at least 51%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers – Constantly – at least 51%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment – Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions – Constantly – at least 51%

• Weight and Force Demands:
• Up to 10 pounds – Constantly – at least 51%
• Up to 25 pounds – Frequently – 21% to 50%
• Up to 50 pounds – Occasionally – up to 20%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock – Occasionally – up to 20%
• Handles or works with potentially dangerous equipment – Occasionally – up to 20%
• Travels to offsite locations – Occasionally – up to 20%

Pay

For the state of California only, the pay is $19.97 to $24.96, depending upon qualifications, experience, and other considerations permitted by law.

Commission/Bonus Plan: Platt Branch Pool Plan

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.