Counter Sales Representative

About the role

The Counter Sales Representative is a resource for immediate service and product knowledge for our customers. They provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. They work closely with the branch team to assist in receiving, shipping, and stocking.

Responsibilities

• Provide excellent customer service by assisting customers promptly and courteously with their purchases and processing of their orders or returns
• Aid in driving electrical distribution sales for our counter business and developing new and existing customer relationships
• Stay informed and educated on product knowledge
• Inform manager of any potentially hazard or elevated situation pertaining to safety or the satisfaction of a customer
• Assist with daily restocking, showroom maintenance, and keeping showroom and counter clean and organized
• May be required to perform other job functions within a branch when required including but not limited to inside sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment
• Perform other duties as assigned

Qualifications

• 2+ years of customer service, sales, or electrical distribution experience preferred
• Previous branch experience preferred
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• High School or GED - Required
• Knowledge, Skills & Abilities:
  • Electrical product knowledge and experience, including lighting, switchgear, controls, and electrical commodities
  • Demonstrated knowledge and experience of electrical distribution or other electrical sales environments
  • Familiarity with automated order entry systems & PCs running Windows-based software
  • Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups
  • Strong written and verbal communication skills
  • Good team player
  • Strong organizational skills
  • Ability to work efficiently and meet tight deadlines
  • Ability to type on a computer keyboard
  • Great attitude
  • Desire to improve electrical product knowledge

Additional Information

• Physical Demands: Sit - Must be able to remain in a stationary position - Frequently – 21% to 50%; Walk - Must be able to move about inside/outside office or work location - Constantly – at least 51%; Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%; Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%; Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%; Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%; Weight And Force Demands: Up to 10 pounds - Constantly – at least 51%; Up to 25 pounds - Frequently – 21% to 50%; Up to 50 pounds - Occasionally – up to 20%; Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%; Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%; Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Benefits: Medical, Dental, and Vision Insurance; Life Insurance; Short-Term and Long-Term Disability Insurance; 401K with Employer Match; Paid vacation and sick time; Paid company holidays plus flexible personal days per year; Tuition Reimbursement; Health & Wellness Programs; Flexible Spending Accounts; HSA Accounts; Commuter Transit Benefits; Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few; Employee Discount Programs; Professional Training & Development Programs; Career Advancement Opportunities – We like to promote from within