Counter Sales Representative

About the role

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States, operating through eight regions under banner names including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply, with over 460 warehouse storefront locations nationwide.

The Counter Sales Representative is a resource for immediate service and product knowledge for customers, providing excellent customer service by assisting promptly and courteously with purchases and efficient order processing. The role works closely with the branch team to assist in receiving, shipping, and stocking. Employee level and pay will be dependent on experience, knowledge, and capabilities.

Responsibilities

• Provide excellent customer service by assisting customers promptly and courteously with their purchases and processing of their orders or returns
• Assist in driving electrical distribution sales for the counter business and developing new and existing customer relationships
• Assist with daily restocking, showroom maintenance, and keeping showroom and counter clean and organized
• Assist with warehouse functions as needed, including receiving, shipping, stocking, and deliveries
• Stay informed and educated on product knowledge
• Assist inside sales as needed
• Inform manager of any potentially hazardous or elevated situation pertaining to safety or the satisfaction of a customer
• Perform other duties as assigned

Requirements

• 2+ years of customer service, sales, or electrical distribution experience preferred
• Previous branch experience preferred
• High School diploma or GED required

Skills

• Electrical product knowledge and experience, including lighting, switchgear, controls, and electrical commodities preferred
• Demonstrated knowledge and experience of electrical distribution or other electrical sales environments preferred
• Familiarity with automated order entry systems and PCs running Windows-based software preferred
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups
• Strong written and verbal communication skills
• Good team player
• Strong organizational skills
• Ability to work efficiently and meet tight deadlines
• Ability to type on a computer keyboard
• Great attitude
• Desire to improve electrical product knowledge

Physical demands

• Sit: Frequently (21%–50%)
• Walk: Constantly (at least 51%)
• Use hands to finger, handle, or feel (operates computer and other office machinery): Constantly (at least 51%)
• Stoop, kneel, crouch, or crawl (to stock shelves, pick up boxes, position oneself for maintenance): Constantly (at least 51%)
• Climb or balance (ascend/descend on ladder, forklift, pallet jack, or other warehouse equipment): Occasionally (up to 20%)
• Talk, hear, taste, smell (communicate with co-workers and clients, detect hazardous conditions): Constantly (at least 51%)

Weight and force demands

• Up to 10 pounds: Constantly (at least 51%)
• Up to 25 pounds: Frequently (21%–50%)
• Up to 50 pounds: Occasionally (up to 20%)

Working environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold: Occasionally (up to 20%)
• Exposed to electrical hazards; risk of electrical shock: Occasionally (up to 20%)
• Handles or works with potentially dangerous equipment: Occasionally (up to 20%)
• Travels to offsite locations: Occasionally (up to 20%)

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – promotion from within