Counter Sales Representative

About the role

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

Responsibilities

• Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits.
• Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.
• Communicate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Presents product, using samples or catalog, and emphasizes salable features.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner.
• Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required, and provide competitive pricing.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Warehouse responsibilities: including: shipping, receiving, inventory control and order pulling.

Requirements

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.

Qualifications

• Possess in depth knowledge of QED computer systems, Microsoft Office, etc.
• Must be a team player and abide by QED’s strong core values and beliefs.