Counter Sales Representative

About Us

Founded in Denver in 1987, QED provides high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses. At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our associates and the different ways each of us contributes to our success.

Responsibilities

• Communicate with customers by phone or in person to receive orders for products.
• Solicit sale of new or additional products.
• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Act as liaison between the customer and QED departments, including credit purchasing, warehouse, outside sales, and management.
• Determine make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and use appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describe or demonstrate product, using samples or catalog, and emphasize salable features.
• Compile lists of prospective customers for use as sales leads.
• Provide oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
• Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner.
• Follow up with any specific record-keeping requirements.
• Estimate date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchase materials following approved purchasing procedures.
• Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepare correspondence and reports necessary for business transactions.
• Recognize when special pricing is required and provide competitive pricing.
• Follow up on all quotations in an attempt to write the order or receive input for use in future quotations.
• Handle difficulties with customers with diplomacy and seek assistance when needed to resolve customer order problems and complaints promptly.
• Acquire, use, and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Perform warehouse responsibilities including shipping, receiving, inventory control, and order pulling.
• Other responsibilities may be assigned.

Requirements

• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the job such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages; and drawing and interpreting bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Possess in-depth knowledge of QED computer systems, Microsoft Office, etc.
• Must be a team player and abide by QED’s strong core values and beliefs.

Pay

$20.00/hour + Counter Sales Monthly Commission

Schedule

7:00 AM – 4:00 PM (Monday–Friday)

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)