Counter Sales Representative

Join PCS in Las Vegas as a customer-focused Counter Sales Representative, assisting customers, preparing quotes, and recommending products from industry-leading brands in a fast-paced showroom environment.

Responsibilities

• Sell and service customers, providing pricing and product application information.
• Prioritize inside sales generation by taking phone/fax orders and providing delivery information.
• Prepare quotes and follow up in a timely fashion; service Outside Sales staff as required.
• Input all orders into the sales order entry system promptly.
• Communicate honestly and succinctly with the purchasing department.
• Maintain day-to-day customer relations and service duties.
• Keep supervisors apprised of customer issues as warranted.
• Assist other Inside Sales staff when needed.
• Handle special orders, will call, non-stock items, returned merchandise, back orders, and warranty claims in accordance with Company policy.
• Keep catalogs and price lists current and up-to-date.
• Inform customers of promotions and quantity price discounts; answer questions regarding product applications.
• Coordinate marketing and advertising efforts with internal marketing team and external partners.
• Make cold calls with vendor representatives to sell new products or introduce new product lines.
• Keep supervisors advised of competitive products and prices.
• Assist in new employee orientation and training at the Counter.
• Provide customers with product samples and catalogs.
• Arrange direct delivery and installation of products and equipment.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Assist with the company’s inventory management program when required.
• Actively and enthusiastically participate in team initiatives.
• Conduct weekly walkthroughs of the showroom to review products, catalogs, and updated vendor information.
• Participate in regular training sessions to understand new merchandise, improve sales skills, and attend meetings as required by management.
• Strive to improve product knowledge by participating in online Evergreen courses, engaging with local factory reps, or requesting additional education in writing to manager.
• Adhere to all company policies, including safety and core values; promote and exercise safe behaviors.
• Protect and maintain confidentiality of company trade secrets and proprietary information, including operations methods, customer information, and sales data.
• Assist in sorting and placing merchandise in proper stock areas.
• Assist with pulling orders and maintaining a neat and orderly showroom.
• Maintain punctuality and regular, reliable attendance.
• Collaborate and communicate effectively with other team members.
• Complete projects and assignments on time.
• Attend department meetings and training as requested; complete other related duties assigned by supervisor and/or department management.

Requirements

• High school diploma or equivalent.
• Product knowledge in the construction industry with preferred suppliers such as: Bosch, DeWalt, Greenlee, Rigid, Milwaukee, Makita, and Panasonic.
• Familiarity with product line displays, the Company showroom, and ability to demonstrate features and uses of product applications.
• Excellent communication skills; self-motivated, self-starter with a sense of urgency, personable, and well-organized.
• Able to comprehend and carry out detailed instructions.
• Able to work independently and use effective problem-solving skills.
• Professional appearance and demeanor.
• Intermediate to expert proficiency in using NetSuite.
• May be required to work Saturdays.
• Some travel required; less than 10%.

Benefits

• Medical, Dental, and Vision insurance.
• Short & Long-Term Disability and Life Insurance.
• Vacation and Sick Leave.
• Employee Assistance Program.
• Identity Guard and Legal Assistance.
• Pet Insurance.
• Volunteer Time Off.
• Paid Parental Leave.
• 401(k) plan.

Pay

$23.50 - $28.20 per hour based on background and experience.

Employment Type: Full-time, onsite.