Counter Sales Representative

About the role

The Counter Sales Representative plays a crucial role in the automotive aftermarket industry, assisting customers in finding and purchasing the right parts for their vehicles. This position requires strong customer service and sales skills, as well as a passion for automobiles.

Responsibilities

• Assists customers in determining and selecting appropriate parts.
• Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring they are exposed to the full product line.
• Represents branch in a professional manner, maintaining a friendly and courteous attitude in all customer and coworker interactions.
• Fills parts orders from stock.
• Notifies manager of out-of-stock parts or other department materials requiring immediate attention.
• Limits out-of-stock parts from external sources and submits emergency orders as necessary.
• Notifies customers of receipt of special order parts.
• Verifies will-call and back orders weekly and returns to vendors.
• Follows up on back orders.
• Provides customers with their copy of invoices.
• Receives payment for retail purchases.
• Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Aids Branch Manager with maintaining lost sales tracking program.
• Keeps work area clean and free of clutter.
• Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

Key Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or sales roles.
• Proficiency in computer systems and experience with point-of-sale systems.
• PREFERRED QUALIFICATIONS: Customer service or counter sales experience within the automotive aftermarket industry preferred. Associate’s or bachelor's degree preferred. Familiarity with automotive parts catalogs and inventory management systems is a plus.

Skills & Abilities

• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to customers.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Attention to detail and accuracy in order processing and data entry.
• Flexibility to work occasional evenings or weekends as needed.
• Passion for automobiles and a genuine interest in the automotive aftermarket industry.

Work Environment

The work environment for a Counter Sales Representative in the automotive aftermarket industry is typically fast-paced and dynamic. You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets. The setting may involve exposure to various automotive parts, equipment, and tools. Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise. Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.

Physical Demands

While performing the duties of a Counter Sales Representative, you may be required to: Stand for extended periods. Lift and carry automotive parts or equipment weighing up to 50 pounds. Bend, stoop, reach, and handle merchandise. Use manual dexterity to operate cash registers, computers, and handheld devices. Communicate effectively with customers and colleagues verbally and in writing.

Travel Requirements

No travel required.