Counter Sales Representative

Responsibilities

• Assists customers in determining and selecting appropriate parts.
• Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring the customer is exposed to the full product line.
• Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Fills parts orders from stock.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention.
• Limits out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers of receipt of special order parts.
• Informs customers of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors.
• Follows up on back orders.
• Provides customers with their copy of invoices.
• Receives payment for retail purchases.
• Obtains credit authorizations or required signatures for charge sales.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Aids Branch Manager with maintaining lost sales tracking program.
• Keeps work area clean and free of clutter.
• Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or sales roles.
• Proficiency in computer systems and experience with point-of-sale systems.
• PREFERRED QUALIFICATIONS: Customer service or counter sales experience within the automotive aftermarket industry preferred. Associate’s or bachelor's degree preferred. Familiarity with automotive parts catalogs and inventory management systems is a plus.

Skills & Abilities

• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to customers.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Attention to detail and accuracy in order processing and data entry.
• Flexibility to work occasional evenings or weekends as needed.
• Passion for automobiles and a genuine interest in the automotive aftermarket industry.

Work Environment

• The work environment for a Counter Sales Representative in the automotive aftermarket industry is typically fast-paced and dynamic.
• You will primarily operate within a retail or wholesale environment, interacting directly with customers and collaborating with colleagues to meet sales targets.
• The setting may involve exposure to various automotive parts, equipment, and tools.
• Depending on the location, you may work indoors at a sales counter or showroom, with occasional outdoor tasks such as loading and unloading merchandise.
• Flexibility in scheduling may be required to accommodate peak business hours, which could include evenings, weekends, and holidays.

Physical Demands

• While performing the duties of a Counter Sales Representative, you may be required to:
• Stand for extended periods.
• Lift and carry automotive parts or equipment weighing up to 50 pounds.
• Bend, stoop, reach, and handle merchandise.
• Use manual dexterity to operate cash registers, computers, and handheld devices.
• Communicate effectively with customers and colleagues verbally and in writing.

Travel Requirements

• No travel required.