Counter Sales Rep

About the role

The Counter Sales Representative plays a crucial role in supporting our purpose of creating value for those we serve by servicing our counter customers. The Counter Sales Representative position is responsible for accurately and efficiently picking orders for the counter. This position works independently to ensure the preparation, delivery, receipt and coordination of all customer orders at the counter while delivering excellent customer service. This individual is a self starter who exemplifies the company culture by setting an example for their co-workers. The Counter Sales Representative promotes our culture, our 5 P’s and creating value for those we serve.

Responsibilities

• Service the business and industrial establishment customer as well as walk-in customer by providing projects or information on products or services
• Pick and prepare customer pipe and wire in an efficient and accurate manner
• Picks customer orders using an RF gun, motorized cart and/or forklift
• Build and maintain customer relationships
• Provide project demonstrations to qualified customers on request
• Maintain counter area, displays and stock levels in an orderly fashion
• Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
• Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
• Encourage creativity, risk-taking, and constant improvements
• Work side-by-side with the inside sales, and distribution teams to ensure quality customer service
• Drive for continuous improvement
• Promote our culture and 5 P’s

Requirements

• Execute duties with highest regard for safety, continuous improvement and cost reduction
• Customer focused with a high rate of customer satisfaction
• Strong interpersonal and communication skills
• Ability to analyze workload and establish priorities with time sensitive deadlines
• Willingness to give and receive constructive feedback
• Ability to make sound decisions and seek buy-in from others
• Ability to understand and implement our processes and procedures
• Strong analytical skills and ability to solve problems and