Counter Sales Lead

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States, operating through eight regions under banner names including Rexel, Rexel Automation, Gexpro, Mayer, Talley, and Platt Electric Supply. With an online store and over 460 warehouse storefront locations nationwide, Rexel USA serves a broad customer base.

About the role

The Counter Sales Lead serves as a resource for immediate service and product knowledge, providing excellent customer service by assisting customers with purchases and order processing. This role works closely with the branch team to support receiving, shipping, and stocking activities, and is responsible for training and mentoring Counter Sales Representatives.

Responsibilities

• Provide excellent customer service by assisting customers promptly and courteously with purchases, returns, and order processing
• Drive electrical distribution sales and develop new and existing customer relationships
• Train and mentor Counter Sales Representatives
• Stay informed and educated on product knowledge
• Inform manager of any safety hazards or customer satisfaction concerns
• Assist with daily restocking, showroom maintenance, and keeping the counter and showroom clean and organized
• Perform other branch duties as required, including inside sales, order preparation, receiving, stocking, staging, shipping, and equipment maintenance
• Perform other duties as assigned

Requirements

• 4+ years of customer service, sales, or electrical distribution experience preferred
• Previous branch experience preferred
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• High School diploma or GED (required)

Skills

• Electrical product knowledge and experience (lighting, switchgear, controls, electrical commodities) preferred
• Experience in electrical distribution or other electrical sales environments preferred
• Familiarity with automated order entry systems and Windows-based software preferred
• Strong negotiation and interpersonal skills, with the ability to communicate at all levels
• Strong written and verbal communication skills
• Strong organizational skills and ability to meet tight deadlines
• Ability to type efficiently on a computer keyboard
• Positive attitude and desire to improve electrical product knowledge
• Team player with a commitment to effective customer service and integrity

Physical Demands

• Sit: Frequently (21% to 50%)
• Walk: Constantly (at least 51%)
• Use hands to finger, handle, or feel: Constantly (at least 51%)
• Stoop, kneel, crouch, or crawl: Constantly (at least 51%)
• Climb or balance: Occasionally (up to 20%)
• Talk, hear, taste, smell: Constantly (at least 51%)
• Lift up to 10 pounds: Constantly (at least 51%)
• Lift up to 25 pounds: Frequently (21% to 50%)
• Lift up to 50 pounds: Occasionally (up to 20%)

Working Environment

• Exposure to unpleasant or disagreeable physical conditions (e.g., high noise levels, heat, cold): Occasionally (up to 20%)
• Exposure to electrical hazards and risk of electrical shock: Occasionally (up to 20%)
• Handling or working with potentially dangerous equipment: Occasionally (up to 20%)

Pay

$20.86 to $26.08 per hour, depending on qualifications, experience, and other considerations permitted by law.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Commuter Transit Benefits
• Additional Optional Insurance (e.g., Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance)
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities (promotion from within encouraged)

Commission/Bonus Plan: Branch Pool Plan