Counter Sales Flooring Associate

About the role

The Counter Sales Flooring Associate will assist customers in the showroom with purchasing, order pick-up, and providing product knowledge within the flooring industry.

Responsibilities

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and escalate issues when necessary.
• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.

Safety & Housekeeping

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

Requirements

• High School Diploma or Equivalent Degree.
• 0-1 year of customer service, sales, and/or showroom experience.
• Experience working with Point of Sales systems (POS).

Education

N/A

Physical Demand and Work Environment

• Ability to work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Frequent bending, lifting, kneeling, and reaching.
• Able to work at a computer for extended periods of time.
• Must be able to lift a minimum of 50 pounds independently and heavier items with assistance.
• Likely legally permitted to work in the United States.