Counter Sales & Customer Service Associate -FAMIS

About the role

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position supports walk-in customers, manages phone orders, processes transactions, maintains accurate inventory, and assists with paint mixing and order preparation.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to customer partners. We offer a wide range of coatings solutions to enhance productivity, improve quality, and reduce material costs, supporting the entire purchasing process from coatings to application systems.

Responsibilities

• Customer Service & Sales Support
  • Provide professional, friendly customer service both face-to-face and over the phone
  • Assist walk-in customers with product selection, order placement, and technical inquiries
  • Proactively contact preferred end-user customers to support sales and order follow-ups
  • Accurately receive and enter telephone orders into company systems
  • Track order status and communicate shipment updates to customers
  • Support outside sales representatives by providing product and order assistance
  • Maintain positive customer relationships through reliable and service-focused interactions
• Order Processing & Transaction Accuracy
  • Process customer transactions accurately using the point-of-sale (POS) system
  • Operate cash register and handle payments responsibly
  • Verify orders for accuracy prior to fulfillment or delivery
  • Maintain accurate customer records, pricing, and account setup information
  • Ensure all paperwork and documentation are complete and accurate
• Inventory Control & Stocking
  • Receive, organize, and stock incoming merchandise
  • Put away weekly stock orders and maintain organized inventory areas
  • Reconcile inventory discrepancies and perform inventory transfers as needed
  • Utilize handheld inventory scanners and computer systems to manage stock
  • Assist with inventory counts and inventory control processes
  • Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation
• Paint Mixing & Order Preparation
  • Prepare paint orders using standard and custom formulas
  • Mix paint accurately and safely using appropriate equipment
  • Maintain and clean mixing equipment and work areas
  • Ensure proper documentation of formulas and color records
• Store Operations Support
  • Maintain cleanliness and organization of the store and work areas
  • Properly dispose of waste materials in accordance with company and regulatory standards
  • Assist with general store operations and cross-functional duties as assigned
• Work Environment & Physical Requirements
  • Frequent customer interaction throughout the day
  • Regular computer and POS system use
  • Stocking, lifting, and moving inventory
  • Ability to lift at least 50 pounds
  • Tolerance for paint odors and industrial products

Requirements

• High School Diploma or GED
• Strong customer service and communication skills
• Comfortable using computers, POS systems, and inventory software
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license with acceptable driving record
• Ability to pass pre-employment drug screening
• Acceptable Motor Vehicle Record (MVR) upon hire

Preferred Qualifications

• 1+ years of customer service, inside sales, or counter sales experience
• Experience with inventory control systems or inventory scanners
• Paint mixing or color matching experience (paid experience preferred)
• Retail, automotive, or coatings industry experience
• Sales aptitude and ability to identify customer needs

Schedule

Monday–Friday daytime schedule

• Typical hours: 8:00 AM – 5:00 PM
• Weekends off