Counter Sales

About the role

Provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answer questions and provide information as needed. Generate sales through excellent customer service, add-on and up-selling. Perform all job responsibilities in a safe, timely and efficient manner while representing Sid Harvey’s in a professional manner.

Responsibilities

• Promptly assist customers at counter; ask pertinent questions, provide information, take orders and deliver excellent customer service.
• Conduct self in a professional and ethical manner at all times; treat external and internal customers and associates with courtesy and respect.
• Effectively promote Sid Harvey manufactured and remanufactured products as selling tools for customer up-selling.
• Data entry and retrieval on computer system, including entering customer orders, branch transfers, obtaining quotation information, inventory information and pricing.
• Follow up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer inquiries.
• Notify Branch Manager of missed opportunities, such as requests for merchandise that is out of stock.
• Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
• Provide product/job quotes as appropriate.
• Demonstrate knowledge of Sid Harvey products (Air Conditioning, Refrigeration and Heating) to meet customer needs.
• Continuously update product knowledge through available resources; stay informed and educated as to product inventory and applicability.
• Know location of merchandise in warehouse.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Assist in maintaining appearance of branch as needed, including straightening, cleaning counter area, warehouse and bathrooms.
• Report back orders and/or material discrepancies; accurately perform cycle counts as required.
• Perform all duties in a safe manner, following all safety rules; inform manager of any potentially hazardous conditions.
• Assist in year-end physical inventories as requested.
• Perform other responsibilities as directed.

Abilities and Physical Requirements

• Regularly required to stand; walk; carry and/or reach.
• Regularly required to lift up to 25 lbs; frequently required to lift up to 50 lbs; occasionally required to lift up to 100 lbs.
• Regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc.
• Regularly required to apply sound reasoning and logic in performing daily tasks.
• Required to be able to safely operate a forklift and/or pallet jack.
• Must be able to pass a drug test.

Benefits

• Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.
• Paid Vacation, Paid Holidays, Sick Time and Flex time.
• 401-K with partial company match.
• Profit Sharing.
• Earn while you learn with free enrollment into the Blue Hawk University, the industry's premier online-based training academy, offering hundreds of beneficial courses for general knowledge and continuing education.