Counter Sales

About the role

The Counter Salesperson is the first person that a customer sees when they walk into any of the retail locations. This means that the Counter Salesperson is in many cases the face of the company for customers and should demonstrate our FACE values. This position’s main duty is providing sales assistance to walk in and telephone customers. As time allows, they receive and stock inventory and perform general clean up and merchandising of the store. Directly reports to Yard Manager. Interacts daily with General Manager, Assistant Manager, Location Supervisor, Operational Inventory Controller (OIC), Contractor Salespeople, delivery people and internal & external customers.

Responsibilities

• Assist OIC in maintaining an appropriate level of inventory
• Assist outside crew by loading customer vehicles and preparing loads for delivery, as needed
• Receive and hold onto phone calls, emails, or other communications intended for a coworker who is currently unavailable, passing the information to them when they are
• Clocks in on time and ready to work
• Adheres to all company policies
• Assists other team members with their work when appropriate
• Attentive to counter and phones, does warm transfers
• Communicates with Receiver regarding status of cancelled orders or materials returned to suppliers
• Consistently displays problem solving skills with customers and co-workers
• Keep store clean and maintain counter displays of merchandise and literature per PARR’s standards
• Actively works to build and maintain a positive environment for all employees and customers
• Communicates professionally to yard crew via radio
• Participates in team meetings and discussions
• Notifies customer when product arrives
• Confirms delivery time with customer after scheduled in current dispatching software
• Responds to voicemails in a timely manner
• Responds to emails promptly with correct grammar, tone, and spelling