Counter Sales

About the role

PACE Supply is seeking experienced, customer‑focused Counter Sales Representatives for its Medford, OR branch. As the welcoming face of the branch, you will provide outstanding service, share plumbing product expertise, and build lasting relationships with customers.

Responsibilities

• Promptly and courteously assist customers with their needs.
• Share plumbing and product expertise to guide customers in making informed purchases.
• Build lasting relationships through exceptional service and product knowledge.
• Accurately and timely fill customer orders.
• Check in and put away material, verifying quantity and quality of received material.
• Maintain a clean and organized warehouse; clear aisles and walkways.
• Accurately and safely load and unload customer vehicles as needed.
• Perform accurate and timely cycle counts as required.
• Participate in ongoing education and training; continuously update product knowledge.
• Stay informed about product inventory, accessibility, and merchandise locations.
• Conduct sales efforts in an ethical and professional manner.
• Enter customer orders, branch transfers, quotations, inventory information, and pricing.
• Follow up on customer orders, resolve problems, and respond quickly for customer satisfaction.
• Provide product/job quotes as appropriate.
• Communicate relevant policies and procedures regarding purchases, returns, credit terms, etc.
• Assist in maintaining the appearance of the branch (counter area, warehouse, bathrooms, etc.).
• Report back orders and material discrepancies.
• Perform all duties safely and follow all safety rules; inform the manager of hazardous conditions.
• Assist in year‑end physical inventory.

Qualifications

• High school diploma or equivalent credential required; equivalent combination of education and relevant experience may be considered.
• Basic knowledge of warehouse, plumbing, and retail/customer service environments.

Skills

• Knowledge of warehouse software packages and proficiency with Microsoft Office.
• Ability to input, retrieve, and analyze data.
• Ability to recognize and read location, date, and product codes.
• General math skills for cash accounting.
• Excellent decision‑making and communication skills.
• Capable of multitasking, highly organized, with strong time‑management abilities.
• Willingness and ability to learn.

Benefits

• Employee‑owned corporation with competitive wages.
• Career pathways for growth.
• Medical, dental, and vision care available within the first 30 days.
• Life insurance.
• Sick days, holidays, and vacation.
• Retirement programs: 401(k) and ESOP.
• Additional benefits and programs offered by the company.

Pre‑Employment Requirements

• Comprehensive background check.
• Physical examination to assess fitness for the position.
• Drug test.

Work Environment

• Frequent standing, walking, reaching with hands and arms, and talking/hearing.
• Ability to lift items up to 50 lb regularly, including carrying, dragging, and using a hand‑truck.
• Prolonged periods of standing or sitting at a desk working on a computer.
• Vision requirements: distance vision, peripheral vision, and depth perception.
• Exposure to moving mechanical parts, outside weather conditions, and moderate noise levels.
• Occasional exposure to high, precarious places and vibration.