Counter Sales

About the role

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Requirements

This position may require over 40 hours per week and includes regular physical activity such as:

• Lifting 25–50 lbs for up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more