Counter Sales
About the role
About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.
The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Responsibilities
- Provides exceptional customer service through timely, professional communication and resolution of inquiries.
- Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
- Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
- Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
- Completes all required training and applies knowledge effectively across branch operations.
- Performs general warehouse duties while maintaining a clean, safe, and organized environment.
- Uses appropriate PPE and conducts routine safety checks on equipment.
- Communicates task status and updates with management throughout the workday.
- Monitors and responds promptly to customer queues to ensure efficient service.
- Sorts, stocks, and labels products accurately per established procedures.
- Inspects returned and damaged goods for accuracy and condition.
- Applies basic product knowledge to assist customers and support sales.
- Sets up and maintains merchandise displays in line with company standards.
- Adheres to inventory procedures for accurate tracking and reporting.
- Verifies shipments and promptly reports discrepancies or errors.
- Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
- Performs additional duties and responsibilities as assigned to support evolving organizational needs.