Counter Sales

This role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. It requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Requirements

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of relevant work experience.
• Bilingual proficiency in English and Spanish (preferred).
• Previous experience with irrigation or landscaping products (preferred).
• Forklift operation experience (preferred).
• Associate Degree in Business Administration or a related field (preferred).
• Forklift Operator Certification (preferred).
• CPR and First Aid Certification (preferred).

Skills

• Demonstrates an unwavering commitment to customer satisfaction through attentive, courteous, and respectful interactions.
• Exhibits clear, concise, and efficient communication skills for relaying accurate product, pricing, and delivery information.
• Maintains a clean and orderly work environment while managing multiple tasks such as order entry, scheduling, and inventory.
• Utilizes basic computer and internet skills effectively for order processing and sales transactions.
• Pays meticulous attention to detail in creating sales orders and quotes, accurately assessing customer needs.
• Develops and maintains a foundational understanding of the company’s product offerings to provide informed recommendations.
• Proactively identifies and resolves issues related to product availability, order discrepancies, and logistics.
• Engages positively with team members through clear communication, mutual respect, and cooperative effort.

Working Conditions

• On-site role at our sales location, offering a dynamic environment with direct customer and team interaction.
• Requires adaptability, efficiency, and the ability to work in a fast-paced, deadline-driven setting.
• Responsibilities include a mix of sales counter duties and warehouse tasks.
• Full-time role runs Monday through Friday, with overtime during peak seasons.
• Operates in both office and warehouse environments, involving extended standing and walking, frequent use of hands for computer and order-processing tasks.

Physical Requirements

• Extended standing and walking.
• Frequent use of hands for computer and order-processing tasks.
• Lifting up to 75 lbs., with regular lifting up to 50 lbs.
• Clear verbal communication.
• Ability to manage multiple tasks in a fast-moving setting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Competitive weekly/bi-weekly pay and discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company-paid life and short-term disability insurance.
• Optional long-term disability and additional life insurance.

Reports directly to the Branch Manager. This role does not include any direct reports.

Travel is not required; all duties are performed on-site at the designated sales counter location.

Job location: Heritage Pool Supply - Salt Lake City, 4000 S W Temple, Salt Lake City, UT 84107.