Counter Sales
About the role
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with a high degree of accuracy, efficiency, and courtesy, assist and advise customers on meeting their needs, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.
Responsibilities
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
- Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
- Demonstrates professional attitude, conduct, and appearance.
- Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
- Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
- Participates in training as needed and required.
- Performs all other associated tasks as assigned by management.
Requirements
- High School Diploma or equivalent, required.
- Establish and maintain good relations with customers by providing courteous, efficient, and professional service.
- Functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
- Demonstrate excellent communication and organizational skills.
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
- ASE Parts Specialist (automotive) certified.
- Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission.
- Able to work retail hours at any store location as assigned by management.
Qualifications
- Capable of operating TAMS point-of-sale system and cataloging.
- Able to use the adding machine and process cash, check, and credit card transactions.
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
- Able to work on feet (stand and walk) for an entire assigned work shift.
- Able to lift and move parts and boxes of up to 60 pounds.
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
Skills
- Excellent communication and organizational skills.
- Knowledge of part of the city the store services.
- Ability to operate a vehicle with a manual transmission.
- Ability to lift and move parts and boxes of up to 60 pounds.
- Ability to work on feet and reach upper shelves.
- Ability to operate TAMS point-of-sale system and cataloging.
- Ability to use the adding machine and process cash, check, and credit card transactions.
Benefits
- Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
- Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
Pay
The starting hourly rate is $16.00. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.
Schedule
We offer flexible retail hours at any store location as assigned by management.