Counter Sales

About the role

Fissco Supply is seeking a Counter Sales team member for our North Dallas, Texas location! Our on-site Counter Sales support daily customer activity at the sales counter by identifying HVAC‑R parts and equipment needs, recommending products, and processing orders with accuracy and efficiency. You will interact directly with contractors, technicians, and internal warehouse staff to ensure smooth order fulfillment and exceptional customer service. Additionally, the Counter Sales associate will manage inventory levels, coordinate with other departments, and ensure the sales area is organized and welcoming. Ultimately, this position plays a critical role in driving sales growth and fostering positive customer relationships that encourage repeat business.

Fissco Supply, a Dallas-based Wholesale Distributor, specializes in HVAC-R parts and equipment with access to over 70,000 locally stocked products. We are committed to providing our customers and partners with a competitive advantage by ensuring access to high-quality brands, up-to-date technology, and reliable inventory. Our goal is to support the growth and success of our customers' businesses through exceptional service and product availability.

Responsibilities

• Greet and assist customers promptly and courteously at the sales counter
• Answer incoming customer telephone calls and provide customer service, including will call, special orders and deliveries
• Maintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, etc.
• Use the software to provide information on pricing, availability and alternate product selection to complete the customer transactions
• Process sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic payments
• Suggest additional and related items to the customer’s order
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty
• Assist the customer with loading product into the customer vehicle
• Maintain inventory by restocking shelves, conducting stock counts, and reporting discrepancies
• Coordinate with warehouse and delivery teams to ensure timely order fulfillment
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Participate in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactions
• Support promotional activities and upsell products to meet sales targets
• Process warranty claims for defective product
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent; Technical or trade education is a plus
• Strong customer service and communication skills
• Sales minded with the confidence to recommend products and support store goals
• Ability to learn technical product lines quickly and share knowledge with customers
• Previous experience in sales or service of AC/Heating or Refrigeration equipment and parts is preferred. However, other industrial type sales such as hardware, electrical, plumbing, building materials, automotive parts, etc. will be considered
• 1 year of warehouse/material handling experience preferred
• Comfortable using POS systems, order entry software, and basic computer applications
• Ability to stand for extended periods of time and perform light physical tasks such as lifting merchandise
• Must be at least 18 years old
• Bilingual (Spanish) abilities to assist a diverse customer base is preferred but not required
• Must have a professional appearance and attitude
• Must be able to pass a drug screen and background check

Benefits

• Competitive compensation plus commission
• Company paid insurance (medical/dental/vision/life)
• 401(k) with 50% company match