Counter Sales
About the role
This role is eligible for a $2,000 Hiring Bonus.
About mSupply
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com.
About BellSimons
BellSimons has provided top-notch HVAC, plumbing, and refrigeration products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies, and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. They are a trusted provider of quality brands including RUUD, Mitsubishi Electric, Delta, and Moen. For more information, visit bellsimons.com.
Job Summary
The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Job Duties & Responsibilities
- Provides exceptional customer service through timely, professional communication and resolution of inquiries.
- Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
- Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
- Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
- Completes all required training and applies knowledge effectively across branch operations.
- Performs general warehouse duties while maintaining a clean, safe, and organized environment.
- Uses appropriate PPE and conducts routine safety checks on equipment.
- Communicates task status and updates with management throughout the workday.
- Monitors and responds promptly to customer queues to ensure efficient service.
- Sorts, stocks, and labels products accurately per established procedures.
- Inspects returned and damaged goods for accuracy and condition.
- Applies basic product knowledge to assist customers and support sales.
- Sets up and maintains merchandise displays in line with company standards.
- Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
- Performs additional duties and responsibilities as assigned to support evolving organizational needs.
Qualifications
- A high school diploma or GED equivalent.
- A minimum of 3 years of customer service experience.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- A strong aptitude for numerical analysis and mathematical operations.
- Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
- Lifting 25–50 lbs for up to 5 hours per day.
- Operating forklifts and material handling equipment for up to 6 hours daily.
- Frequent bending, squatting, kneeling, reaching, and twisting.
- Prolonged use of hands, arms, and feet.
- Periods of sitting, standing, and walking throughout the shift.
What We Offer
- $2,000 Hiring Bonus
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com. All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability.