Counter Sales

About the Company

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC, and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, offering a vast product inventory and same-day shipping. Its family of brands focuses on ensuring customers always get the Right Products. Right Now.™

API of NH/Delta T has served independent HVAC contractors across New England since 1969. Founded as a family business and now backed by a nationwide enterprise, the company emphasizes customer service, product quality, and contractor support, with expertise in hydronics and sheet metal fabrication. API of NH/Delta T distributes brands including Rheem and LG.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries via in-person, phone, email, fax, and digital channels.
• Manages pricing, product availability, and order status for customers.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Requirements

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Physical Demands & Work Environment

• May require over 40 hours per week.
• Regular physical activity including lifting 25–50 lbs for up to 5 hours per day.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Frequent bending, squatting, kneeling, reaching, and twisting.
• Prolonged use of hands, arms, and feet.
• Periods of sitting, standing, and walking throughout the shift.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay and employee discounts.