Counter Sales Associate
About the role
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Responsibilities
- Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
- Processes orders, quotes prices, enters orders into the system and provides order information to customers.
- Pulls orders as required.
- Communicates product features, benefits, and warranty policy information to customers.
- Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
- Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
- Performs other duties as assigned.
Requirements
- Demonstrated success providing excellent customer service.
- Experience with sales order computer software, preferably Oracle.
- Knowledge of construction and industrial products.
- Spanish language proficiency preferred.
Qualifications
High school diploma or equivalent. Previous retail or sales experience preferred.
Skills
- Excellent communication skills.
- Customer service orientation.
- Technical aptitude.
Benefits
Comprehensive wellness and financial benefits: Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
Relax and recharge: Generous time off package, including paid maternity, parental leave, sick time, and vacation time.
Stability: Since 2020, White Cap has doubled in size and continues to grow.
Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
Love where you work: White Cap has been certified as a Great Place to Work.
Inclusive culture: Work in a place that values and celebrates who you are.
Pay
Pay Range: $19.40 - $25.80 per hour
This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.
Schedule
On-site