Counter Sales Associate
About the role
A_ Counter Sales Associate _at White Cap… Demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.) Upsells by identifying related products, add-on extensions, and informing customers of product promotions. Performs other duties as assigned.
Responsibilities
- Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
- Processes orders, quotes prices, enters orders into the system and provides order information to customers.
- Pulls orders as required.
- Communicates product features, benefits, and warranty policy information to customers.
- Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
- Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
- Performs other duties as assigned.
Requirements
- Proven track record of delivering exceptional customer service and building strong customer relationships.
- Experience with sales order entry and inventory management software, preferably Oracle.
- Working knowledge of construction and industrial products.
- Bilingual in English and Spanish, with the ability to communicate effectively with a diverse customer base.
- Strong verbal and written communication skills.
- Ability to identify customer needs and recommend appropriate products and solutions.
- Experience processing orders and returns accurately.
- Experience stocking and maintaining a showroom.
- Excellent organizational skills with attention to detail and accuracy.
- Able to multitask and work efficiently in a fast-paced environment.
- Basic math skills and experience handling cash, credit card transactions, and invoices.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Experience maintaining inventory accuracy and assisting with cycle counts.
- Able to collaborate effectively with warehouse, purchasing, and sales teams.
- Demonstrated problem-solving skills and a proactive approach to customer satisfaction.
Qualifications
- Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
- Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
- Stability: Since 2020, White Cap has doubled in size and continues to grow.
- Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
- Loves where they work: White Cap has been certified as a Great Place to Work.
- Inclusive culture: Work in a place that values and celebrates who you are.
Skills
- Exceptional customer service skills.
- Knowledge of construction and industrial products.
- Ability to communicate effectively in English and Spanish.
- Strong organizational and multitasking skills.
- Basic math skills and proficiency with Microsoft Office applications.
Benefits
- Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
- Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time.
- Stability: Since 2020, White Cap has doubled in size and continues to grow.
- Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential.
- Loves where they work: White Cap has been certified as a Great Place to Work.
Pay
Pay Range $19.40-$25.80 Hourly. California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors.
Schedule
On-Site
Functional Area
Sales
Work Type
On-Site
Recruiter
Leal, Daniella
Req ID
WCJR-034427