Counter Sales Associate

About the role

A_ Counter Sales Associate _at White Cap… Demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.) Upsells by identifying related products, add-on extensions, and informing customers of product promotions. Performs other duties as assigned.

Responsibilities

• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems.)
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Requirements

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Qualifications

Commensurate with experience.

Skills

• Excellent customer service skills.
• Technical knowledge of products and their applications.
• Ability to upsell and provide product recommendations.
• Strong communication and problem-solving skills.

Benefits

• Comprehensive wellness and financial benefits: Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more!
• Relax and recharge: Generous time off package, including paid maternity, parental leave, sick time, and vacation time.
• Stability: Stable and growing company with doubling in size since 2020.
• Unlimited career potential: Opportunities for advancement within the company.
• Loves where they work: Certified as a Great Place to Work.
• Inclusive culture: Celebrates diversity and inclusion.

Pay

TBD

Schedule

TBD