Counter Sales Associate

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We build better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, Ferguson is a Fortune 500 company serving industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.

About the role

As a Counter Sales Associate, you will serve as a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise and problem-solving skills to help them make informed purchasing decisions while driving sales growth.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Assist with occasional warehouse duties such as receiving, shipping, and stocking.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Requirements

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Experience using material handling equipment like forklifts is preferred.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs. and stand for extended periods.

Pre-employment drug and background screening required.

Benefits

Ferguson offers a holistic benefits package supporting mental, physical, and financial well-being, including:

• Health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and gender-affirming/family-building benefits.
• Paid parental leave and associate discounts.
• Community involvement opportunities.

Pay

Pay Range: $19.62 - $27.45 per hour. This role is bonus or incentive plan eligible. Starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday – Friday, 7:00 AM to 4:30 PM.