Counter Sales Associate
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We build better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. With approximately 36,000 associates across 1,700 locations, Ferguson is a Fortune 500 company serving industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.
About the role
We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is about being a trusted advisor to our plumbing and HVAC contractor customers, leveraging product expertise and problem-solving skills to help them make informed purchasing decisions while aligning with our company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.
Responsibilities
- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
- Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
- Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
- Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
- Process transactions efficiently while ensuring accuracy and a positive customer experience.
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
- Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
- Maintain a professional, organized counter environment that reflects our commitment to quality and service.
- Assist with inventory management, cycle counts, and stock organization.
- Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
Requirements
- 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
- Strong communication skills for consultative selling and customer engagement.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Digital literacy and ability to learn new systems quickly.
- Organizational skills and ability to manage multiple priorities.
- Passion for delivering exceptional customer experiences.
- Ability to lift up to 50 lbs and stand for extended periods.
Benefits
Ferguson is committed to a holistic approach toward benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:
- Health, dental, and vision insurance.
- Paid time off.
- Life insurance.
- 401(k) with a company match.
- Mental health coverage.
- Gender-affirming and family-building benefits.
- Paid parental leave.
- Associate discounts.
- Community involvement opportunities.
Pay
Starting at $24/hr or more with experience. Pay range: $21.63 - $30.26 per hour. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.
Schedule
Monday to Friday, 7:30 AM - 4:00 PM.