Counter Sales Associate

The HVAC CSR/Inside Sales position at Daikin Comfort Technologies Distribution, Inc. is available at our Hyannis, MA branch. This role involves selling the organization’s products and services to both new and existing customers. Key responsibilities include understanding the company's policies, procedures, and products, collaborating with managers to cover territories, and providing excellent customer service through various channels.

Responsibilities

• Handle customer needs by finding out their requirements, answering questions, and creating solutions.
• Communicate with customers via face-to-face interactions, phone calls, and emails.
• Process orders, manage purchase orders, handle payments, generate quotes, and ensure accurate delivery dates.
• Recommend alternative products based on cost, availability, or specifications.
• Coordinate with manufacturing, sales, distribution, and vendors to ensure timely shipments.
• Provide product and technical information to customers to improve sales and satisfaction.
• Monitor and update scheduled shipment dates to ensure timely deliveries.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to resolve customer issues and maintain positive relationships.
• Periodically contact customers to gauge satisfaction with the organization, products, and services.
• Keep detailed records and prepare reports on sales activities.
• Stay updated on HVAC industry trends and educate customers about product features and benefits.
• Work collaboratively with all levels of management and colleagues to provide top-notch service.
• Follow work instructions, operating procedures, and company policies.
• Participate in additional projects and activities to support ongoing business needs.

Requirements

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word).
• Working knowledge of data base applications.
• Effective and high-quality customer service/relationship management skills.
• Positive, professional attitude, and ability to handle difficult customers.
• Good phone and e-mail etiquette.
• Ability to establish positive working relationships with internal and external customers and employees.
• Strong work ethics and integrity.
• Attention to detail and accuracy.
• High level of organizational skills and time management.
• Experience in sales, preferably 1-3 years.

Qualifications

• High School diploma or GED equivalent, some college preferred.

Benefits

• Benefits effective on day one for all full-time direct hires.
• Training programs available to guide team members and develop new skills.
• Growth opportunities within the company.
• Part of a global company with family brands backed by Daikin Industries, Ltd.