Counter Manager- Pandora Macy's WestFarms

About the Role

As the Counter Manager (CM), you will be the ultimate Pandora fan, fully immersed in our brand, culture, and product. You will deliver exceptional customer experiences on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Sales Leads and Sales Associates, leading them to excel in providing unparalleled customer experiences and achieving ambitious sales goals.

This role is based in our Macy’s Shop-in-Shop, where your leadership, enthusiasm, and fan-first attitude will shape the success and growth of our rapidly expanding brand. You will manage daily operations, weekly scheduling, and inventory while ensuring compliance with Pandora and Macy’s standards. Your ability to motivate and develop your team through sales coaching and brand standards training will be key to achieving and surpassing sales targets.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional customer experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s visual merchandising (VM) guidelines and Macy’s visual standards.
• Regularly audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
• Support the District Sales Manager (DSM) with hiring needs by leveraging your network to identify high-quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values and culture.

Requirements

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Strong communication skills, both written and verbal, with the ability to connect with people at all levels of the organization.
• Sharp business acumen and analytical thinking to deliver positive results.
• Experience in recruiting, retaining, and developing exceptional teams, with a focus on succession planning and internal mobility.
• Proficiency in Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
• At least 18 years or older and able to provide proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods.
• Familiarity with Macy’s or department store retail environment preferred but not required.

Benefits

• Robust compensation package including base pay plus bonuses.
• 401K plan to help secure your financial future.
• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning access, and tuition reimbursement.

Pay

Hourly rate: $23–$29 per hour.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

About Pandora North America

The Pandora North America team consists of more than 115 employees working at our offices in New York and Baltimore, over 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. The USA is Pandora’s single largest market, with the North American region encompassing over 1,400 points of sale, including over 420 concept stores, more than 300 of which are owned and operated by Pandora.