Counter Manager- Pandora Macy's WestFarms

About the role

As the Counter Manager (CM), you will fully immerse yourself in Pandora’s brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
• Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high-quality talent for the store team.

Requirements

You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization. Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results. You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility. Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems is where you shine. You are at least 18 years or older and can provide proof of identity and eligibility to work. Dream to deliver! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods. Familiarity with Macy’s or department store retail environment preferred but not required.

Qualifications

Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.

Skills

Exceptional communication skills, ability to connect with people at all levels, sharp business acumen, strong analytical thinking, talent magnet, recruiting, retaining, and developing exceptional teams, succession planning and internal mobility, knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.

Benefits

We offer a robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future. Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more.

Pay

$23/hr to 29/hr

Schedule

A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.