Counter Manager - Macys' Glendale Galleria

About the Role

As the Counter Manager (CM), you will be the ultimate Pandora fan, fully immersed in our brand, culture, and product. You will lead a team of Sales Leads and Sales Associates, delivering exceptional customer experiences and driving sales in our Macy’s Shop-in-Shop. This role involves coaching and managing your team, overseeing daily operations, scheduling, inventory management, and ensuring compliance with Pandora and Macy’s standards. Your leadership will directly shape the success and growth of our rapidly expanding brand.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional customer experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.
• Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s visual merchandising (VM) guidelines and Macy’s visual standards.
• Regularly audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
• Support the District Sales Manager (DSM) with hiring needs by leveraging your network to identify high-quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values and culture.

Requirements

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Strong communication skills, both written and verbal, with the ability to connect with people at all levels of the organization.
• Sharp business acumen and analytical thinking to deliver positive results.
• Experience in recruiting, retaining, and developing exceptional teams, with a focus on succession planning and internal mobility.
• Proficiency in Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
• At least 18 years or older and able to provide proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods.
• Familiarity with Macy’s or department store retail environment is preferred but not required.

Benefits

• Robust compensation package including base salary plus bonuses.
• 401K plan to help secure your financial future.
• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning, and tuition reimbursement.
• PTO package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Pay

$23.50 to $29.40 per hour.

About Pandora

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.