Counter Manager - Macy's Ala Moana

About the role

The Counter Manager (CM) will lead a team of Sales Leads and Sales Associates in a Macy's Shop-in-Shop environment. This role requires a minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, preferably within fashion, luxury, or jewelry retail. You should have a strong sense of care in your communication skills, the ability to charm and captivate audiences, and a sharp business acumen. You must also have knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
• Support the District Sales Manager (DSM) with hiring needs by identifying high-quality talent for the store team.
• Craft your career with us. We offer a flexible work schedule that includes nights, weekends, and holidays, and a robust compensation package including base + bonus’s, a 401K plan, medical, dental, vision, short/long term disability, basic life and AD&D, anniversary gift cards, and product discounts.

Qualifications

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Developed a sense of Care in communication skills both written and verbal.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
• At least 18 years or older and able to provide proof of identity and eligibility to work.

Benefits

• Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Paid holidays and paid vacation days.
• PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.
• Flexible work schedule that includes nights, weekends, and holidays.

Schedule

This position offers a flexible work schedule that includes nights, weekends, and holidays.

Pay

$43,400.00 to $54,200.00 annually.