Counter Manager - Macy's Willowbrook

About the role

At Pandora Jewelry, we are the largest Jewelry brand in the world, giving a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
• Support the District Sales Manager (DSM) with hiring needs by identifying high-quality talent for the store team.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.
• Ensure counter and team compliance with required security practices and reporting standards.

Requirements

Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally within fashion, luxury, or jewelry retail.

Developed a sense of Care in communication skills both written and verbal.

Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.

At least 18 years or older and able to provide proof of identity and eligibility to work.

Qualifications

Passionate about delivering exceptional service, creating meaningful experiences, and driving remarkable sales results.

Ability to motivate and develop your team through focused sales coaching and brand standards training.

Skills

Exceptional leadership and management skills.

Strong interpersonal and communication skills.

Ability to work independently and as part of a team.

Benefits

• Robust compensation package including base + bonus’s.
• 401K plan to help secure your financial future.
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn learning, and tuition reimbursement.

Pay

$17.10 hr to $21.45 hr

Schedule

A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement.