Counter/Inside Sales Associate - Multi-Segment

Factors that may be used to determine your actual salary

Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.

Responsibilities

• Serve as a primary facilitator for customer orders
• Aid customers in a professional manner with product inquiries
• Write (and occasionally assist to fill) orders accurately and in a timely manner
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and technical support
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock the counter area according to product brand and location
• Maintain a clean and appealing counter display area
• Identify and encourage the sale of additional products as applicable
• Perform other duties as assigned

Requirements

• A high school diploma or equivalent
• Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of HVAC, Plumbing, On Site Sewer and Well products
• Excellent relationship building skills
• Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email)
• Strong attention to detail, paired with the ability to multi-task
• A knack for active listening to determine customer needs
• Superior problem solving, project management, and analytical skills
• A high proficiency with computers – experience in Eclipse or other ERP systems preferred
• The ability to plan, prioritize and organize work effectively
• The physical ability to frequently lift & load items weighing 30-70 pounds

Qualifications

• High school diploma or equivalent
• 3-5 years field experience in the residential/commercial applications of HVAC, Plumbing, On Site Sewer and Well products

Skills

• Product and technical knowledge
• Relationship building skills
• Customer service and communication skills
• Attention to detail
• Problem solving and analytical skills
• Computer proficiency (Eclipse or other ERP systems preferred)
• Time management and organizational skills
• Physical stamina

Benefits

• Built for You: Your hard work and decisions directly benefit the success of the organization and your individual Employee Stock Ownership Plan (ESOP).
• Personal and professional development opportunities and unlimited growth potential.
• Competitive compensation packages based on experience and potential.
• Generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
• Comprehensive benefits package, including medical, dental, and vision.
• Health Savings Account (HSA) with employer contribution.
• Variety of family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and Dependent Care Flexible Spending Account (FSA).
• Multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.
• Discount on all DSG-supplied products.
• Paid volunteer hours in addition to PTO.