Counter Driver Associate

Heritage Landscape Supply is seeking a full-time Counter Sales professional with backup driver duties. This role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions.

Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Cover backup driver responsibilities in a non-regulated truck.

Requirements

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Capability to handle physical demands, including lifting up to 75 lbs regularly—50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Willingness and ability to work overtime as needed during peak season.
• Capability to pass a pre-employment drug test, driving, and background screening.
• A high school diploma or equivalent of experience and education.

Qualifications

• Bilingual proficiency in English and Spanish preferred, not mandatory.
• Forklift operation experience is a plus.

Pay

The base salary for this position typically falls within the range of $19.00 to $20.91 per hour. Starting wage may vary based on factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical, dental, and vision insurance.
• Flexible spending accounts.
• Company-paid life and short-term disability insurance.
• Optional long-term disability and additional life insurance.

All benefits subject to eligibility.

Schedule

This full-time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication.

Job Location: Stateline Irrigation Supply - Yarmouth, 1 Huntington Avenue, Yarmouth, MA 02664